Ziyarah - Hello UAE FAQ

Explore our Frequently Asked Questions to gain clarity on coverage, claims, and everything in between.

Am I eligible to purchase Ziyarah plan?

Ziyarah is Inbound Emergency Medical Travel Insurance for anyone planning to visit any Emirate in the UAE on a visit visa is eligible to purchase this plan.

What coverage does Ziyarah plan offer?

Ziyarah plan offers coverage for emergency inpatient medical conditions only.

Can I buy the insurance if I am already inside the UAE?

Yes, a visitor can buy Ziyarah if he is already in the country.

I am applying for UAE Golden Visa, which requires me to submit a 6 month travel insurance plan. Can I purchase the 190 days plan for Golden Visa application?

Yes, 190 days coverage plan is applicable for Golden Visa application.

Can I renew my Ziyarah plan after the expiry date?

No, you will need to buy a new Ziyarah plan.

Are pre-existing conditions covered under my Ziyarah plan?

Pre-existing  conditions are not covered under this plan.

Am I eligible for a premium & VAT refund in case I cancel my policy?

There is no premium and VAT refund under this plan.

I do not have a credit card; can I pay in cash? How?

Yes, please approach the nearest Daman Branch for assistance.

I do not have a UAE bank account, can claims payment be made to my account abroad?

Yes, you can have your claims paid amount transferred to an international bank account. 

How can I have my medical emergency claims reimbursed and how long will it take?

You can file your claim through email [email protected] and in Daman’s branches service or points.

The following are the required documents:

  1. Original claim form
  2. Copy of your passport
  3. Proof of travel (boarding pass, flight tickets etc.)
  4. Original itemized invoice with service date
  5. Original prescription for medication