Alami - Comprehensive Travel Insurance
Built for Every "What If?"

As a UAE National, you would need to purchase the  Musafer Travel Insurance, which is designed specifically for Emiratis. Alami is offered for expats only.

The aim is to make your claim reimbursement process as seamless and easy as possible. That’s why you can file your claim by sending an email to [email protected].

Required Information/ Documents:

• Passport copy
• Policy schedule
• Visa copy, if required to visit the destination country
• Travel tickets
• Exit from Departure Area stamp (picture must show the full page, including the passport number)
• Entry at Destination Area stamp (picture must show the full page, including the passport number)
• Purpose of the trip
• Medical report if the case claim is relevant to medical
• Claims relevant to other benefits shall require other documents confirming the incident and eligibility

You must submit your reimbursement request within 30 days from the date of occurrence first treatment in case of a medical claim.

You can send a follow-up email to [email protected].

If your claim was rejected or various reasons, you still have the chance to resubmit your claim, adding missing documents or new crucial information. Please contact the Call Centre at:

Resubmission/Appeal of Reimbursement Claims: In case you disagree with a partially paid or rejected reimbursement claim, you have the right to appeal the decision.

Please send an email to [email protected] with your concerns about the Complaints Handling Process.

Yes, every UAE resident with a valid Emirates ID is eligible for the Alami Travel Insurance plan.

We regret to inform you that the Travel Insurance plan must be purchased before you travel outside of the UAE. This means you cannot enrol in the policy once you’re already abroad.

Please refer to Policy Wording for the conditions related to Policy Cancellation.

We always put you first. That’s why you will be covered for all medical expenses until your state is stabilised and you are fit for travel, even if you have an emergency on the expiry date of your policy.

An urgent, unforeseen medical situation requiring immediate treatment to prevent serious harm to the Insured Person.

Any expenses arising due to pregnancy, childbirth, miscarriage or abortion are not covered under your plan.

Only emergency dental treatment is covered under your plan.

Yes, your plan offers coverage for Medical Evacuation. In case of an emergency if required, you will be transported by the most appropriate mode of transport to the nearest healthcare facility where appropriate medical care is available. All you need to do is contact the emergency assistance service provider at the following numbers:

All pre-existing, congenital, psychiatric and/or Chronic Medical Conditions are excluded.

The Alami Plan is not applicable inside the UAE.

Covered subject to Policy terms and conditions.

In case of an emergency where an ambulance is required:

1. Call an ambulance
2. If you don’t have an ambulance number, you can contact the international assistance company on:

The Multi Trip option covers you for 180/365 days for an unlimited number of trips, but each trip should not exceed 92 days.

The Alami plan offers optional coverage for summer/winter Sports activities.

Yes, the Alami plan covers theft (and damage due to an attempted theft) as long as the incident occurs while travelling outside of your country of residence and within the period of insurance as stated in your Policy schedule. Please refer to the terms and conditions of the policy to know more about this benefit.